Frequently Asked Questions
What products do you offer?
We offer HexClad cookware and kitchen products. Current availability, product details, options, and prices are shown on each product page.
Do you offer free shipping?
Yes. Standard shipping for U.S. orders is free.
How long does delivery take?
Order processing normally takes 1–2 business days. Estimated carrier transit after dispatch is 4–6 business days.
How can I track my order?
When tracking is available, it is sent using the contact information provided at checkout.
Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.
Who pays return shipping?
hexclad pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
When will I receive my refund?
After the return is received, inspected, and approved, the refund is issued to the original payment method within 5–10 business days. The bank or card issuer may require additional posting time.
Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.
How can I contact you?
Email Support@hexcladitc.shop, call (913) 200-6266, or write to 2960 N 13th St, Kansas City, Kansas 66104, United States.
Merchant Information
Business name: hexclad
Brand name: hexclad
Email: Support@hexcladitc.shop
Phone: (913) 200-6266
Physical address: 2960 N 13th St, Kansas City, Kansas 66104, United States
Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Standard U.S. shipping is free, order processing normally takes 1–2 business days, transit normally takes 4–6 business days, and tracking is provided. Approved refunds are issued within 5–10 business days.
Merchant Information
Business name: hexclad
Brand name: hexclad
Email: Support@hexcladitc.shop
Phone: (913) 200-6266
Physical address: 2960 N 13th St, Kansas City, Kansas 66104, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)